COVID19 ALTERED OPERATIONS PLAN

In accordance with the recommendations released by the City of Toronto, we've opted to close our Toronto drop-off to general walk-in traffic.

We've had the honour of serving families across the country - and recognize the large number of vulnerable clients that cherish our services. We're doing our best to protect them along with our staff - and with a few important changes we feel that we can effectively mitigate risk to allow specific pickups & drop-offs in a non-contact & controlled manner.

Important Changes To Note (Active Until Further Announcements)

NEW - March 23rd 2020: In accordance with the Provincial Shut Down, we've opted to close our Toronto location. Please contact us for emergency pickup + drop off procedures - as a sole proprietor, Mat will continue production independently in isolation when possible.

• HOURS OF OPERATION: We will be accepting drop-offs & pick-ups BY APPOINTMENT - We will extend pickup availability window to 6:00am - 11:00pm.
• LIMITED WORKDAYS: We will be operational on Mondays & one additional day during the week for the foreseeable future. Phone support available on these days.
• DROP OFF PROCESS: We are removing the client-filled section of our checkin process, adding 30 minute exclusive windows for clients to book to drop off projects, sanitizing door handles & POS between each client
• ONLINE & TAP PAYMENTS: We've enabled Interac Flash (Tap) payments through our payment system for contactless payments under $100 along with promoting online VISA/Mastercard payments through invoices.

We have ample free parking that is 8 feet from our front door. Arranged via phone, we're willing to pick-up/place boxes from your vehicle to avoid contact.

We may, if the situation escalates add a 10 day storage period prior to our staff starting digitization projects. This may increase turn around times, which currently maintain normal process.

You can shorten your time in a drop-off process by starting the process online!

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