Shipping

PhotoScanning.ca is proud to hold a 100% delivery record over the past 3.5 years across all major couriers in Canada. Proper labelling, packaging, and shipping methods will help to uphold this record! Millions and millions of photos travel in the mail annually, and a few simple steps can help to ensure that they reach their destination safely and securely.

Shipping Methods

We primarily use Canada Post Expedited Parcel for shipments from PhotoScanning.ca, but we accept deliveries and send shipments using any and all couriers in Canada. If you prefer to use UPS/Fedex/Purolator (or are shipping on account), simply contact us to arrange.

We do not markup our shipping rates - in fact in many cases our shipping rates are subsidized. EZ-Boxes are shipped nationwide for $39 or under, with significant savings available for multiple EZ-Boxes. Our shipping costs include the box to you, the box back to us, and the box + DVDs back to you.

Shipping The EZ-Box

The EZ-Box itself is made for shipping - we created it by using "indestructo" mailers (rated at over 200lb crush test empty!). The dimensions of the EZ-Box are 12" by 6" by 4" - which means that your 1200 photos fit snug and secure in the box. If you have less then 1200 photos, or have photos smaller then 4" x 6", we recommend using newspaper or other packaging material to secure your box and ensure that photos do not shift during transport.

When your EZ-Box is shipped to you, it is shipped flat via regular Canada Post oversized lettermail. EZ-Boxes leave our facility on Tuesdays and Fridays, and typically take 1-3 business days in Eastern Canada and 4-7 business days in Western Canada. In rare occasions, flat EZ-Boxes have taken up to 10 business days to arrive. On this leg of the trip, we do not have tracking - if your box does not arrive within this 10 business day timeframe, we'll have another sent out with tracking immediately. Please let us know ASAP, as the EZ-Box when folded is at the very maximum of Canada Post's lettermail guidelines - we've found that occasionally a box expands in shipping and is returned to us.

General Shipping Information

For EZ-Box orders, your shipping price includes all three segments - the box to you, the box back to us, and the box + DVDs back to you. If you're shipping orders to us NOT using the EZ-Box, you will use your own box & shipment method, and only the return shipment cost will be added to your invoice. This cost is based on your postal code and box size, and is defaulted to Canada Post Expedited Parcel. If you prefer another method, please let us know with your order.

Please include the following in your shipments:
• Name
• Email Address
• Phone Number
• Address
• Desired Resolution (For Photos - 300 or 600 DPI)
• Any special requests or notes

Our Shipping Address

PhotoScanning.ca
1804A Avenue Road - Suite 3
Toronto, Ontario
M5M 3Z1

Labelling Best Practices

We recommend you label the inside & outside of your EZ-Box - this ensures that if anything happens to the original label in transit that your box can be identified once an investigation is opened. We've yet to have to open an investigation with Canada Post, but doing this drastically increases our ability to track your package if we need to!